Refund Policy
We stand behind MindEdge Traders completely. If you're not satisfied for any reason within 30 days of your first payment — we refund you. No questions asked.
Our Commitment
We want you to be completely satisfied with MindEdge Traders. We stand behind our product and offer a straightforward, fair refund policy. Trading is hard enough — worrying about your software subscription shouldn't be part of it.
7-Day Free Trial
Every new user receives a 7-day free trial with full access to all Platform features. No credit card is required to start your trial. We encourage you to fully explore the Platform during your trial period before subscribing. If the platform doesn't fit your needs, simply let the trial expire — you won't be charged.
30-Day Money-Back Guarantee
If you subscribe and are not satisfied for any reason within 30 days of your initial subscription payment, we will refund you in full. No questions asked.
To request a refund within 30 days:
- Email us at contact@mindedgetraders.com with subject line "Refund Request"
- Include the email address associated with your account
- We will process your refund within 5–7 business days
- Refunds are returned to the original payment method
After 30 Days
After the 30-day refund window, subscriptions are non-refundable. However, you may cancel your subscription at any time and you will retain access to the Platform until the end of your current billing period. No partial month charges after cancellation.
Annual Subscriptions
Annual subscriptions are eligible for a full refund within 30 days of purchase. After 30 days, we may offer a prorated refund at our discretion. Please contact us at contact@mindedgetraders.com to discuss your specific situation — we will always try to find a fair solution.
Gumroad Purchases
One-time purchases made through Gumroad (MindEdge Starter Kit — $67) are eligible for a full refund within 30 days of purchase. Contact us at contact@mindedgetraders.com with your Gumroad order number.
Exceptions
We reserve the right to deny refunds in cases of:
- Violation of our Terms of Service
- Fraudulent activity or chargebacks
- Accounts that have previously received a refund
Cancellation
You may cancel your subscription at any time. Cancellation stops future charges but does not automatically trigger a refund. If you are within the 30-day window, please also request a refund explicitly by emailing us.
Contact Us
For refund requests or billing questions:
Email: contact@mindedgetraders.com
Subject line: "Refund Request" or "Billing Question"
We respond to all refund requests within 1 business day.